Request for Refund on Moniepoint pos 2022

Instantreviewng Reply April 21, 2022

Request for Refund on Moniepoint pos 2022 




There are sometimes when agent would experience bad network which will leads to the debiting of customers account while agents are not credited. In this type of situation what an agent using Moniepoint pos needs to do is to get the account number of the affect customer and lodge for refund on the terminal.

How to lodge for a refund 

  • Login to your Moniepoint dashboard
  • Click on transaction
  • Locate the affected transaction
  • Click on it 
  • Input the account number
  • Input the customer's phone number
  • Click on refund
A message would be send to the customer and he/she would be refunded within the next 24/48 working hours 

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